Your cloud adoption journey

Take your devices to the cloud and experience the full capabilities of Webex Devices.

Using this guide, you can enable the rich features and capabilities of Webex devices. The guide will show what actions are needed at each stage to enable specific features on your journey to the cloud.

The flexibility of Cisco’s architecture allows you to take incremental steps to be on the cloud. This architectural flexibility also allows you to make decisions about your calling setup and other existing investments.

If you wish to retain your on-premises calling set up, or you have calling on cloud, the following steps are the same, with a few exceptions which are noted in each section. If you have not yet established your calling setup, read the calling section to review which setup is right for you.

You can learn more about how to get started with Webex by viewing the Webex adoption toolkits and guides.


Getting Started

Control Hub is an intuitive, web-based, single-pane-of-glass management portal. It is the central interface to manage your organization and users, assign services, view usage analytics, and more.

Control Hub enables you to provision, administer, and manage Webex services and Webex Hybrid Services, such as Hybrid Call Service, Hybrid Calendar Service, Hybrid Directory Service, and Video Mesh.

Learn more about how to Get started with Control Hub

Configuration wizard

After a partner has set up Control Hub and licenses for you, they will send you an email to get started. Click Activate in the email and set up a password. Then go through the first-time wizard.

When you later want access to Control Hub, go to Webex Admin Panel and log in with your email and password.

Screenshot of Cisco Webex Control Hub management

Control Hub

To connect your devices to the Webex Cloud you'll need to access Control Hub.

Before configuring Control Hub you will need licenses for the devices you want to connect to the cloud. The Cisco Collaboration Flex Plan allows organizations to use Cisco’s industry-leading collaboration tools with one simple subscription-based offer. It helps with
transitions to the cloud, and investment protection, by including cloud, on-premises, hosted and hybrid deployments, with the flexibility to use them all.

To get licenses and Control Hub set up for your organization, you need to contact a partner in your locale. Flex is the recommended licensing model but there are many ways to do
this and your partner can help.

Make sure you provide the partner with the email address of the administrator that will set up and manage Control Hub in your organization.

Look up your local Cisco partner

Refer to the Flex license plan information and the Cisco Collaboration Flex Plan.

If not using the Flex plan, please contact your Cisco sales representative.

A welcoming personal home office featuring the Cisco Webex Desk Pro personal device.

The following devices can be linked to Webex Cloud/Control Hub:

  • Desk Series

  • Board Series

  • Room Series

  • Room Kit Series

  • Codecs

  • TelePresence Series

  • Panorama

Connection use cases

When connecting devices to the cloud there are two main use cases:
Use case 1
I want my devices to receive all the features from the cloud while leveraging my existing
on-premises Calling.

To get your devices connected to Webex Edge, the devices need to be running at a minimum an encrypted version of CE9.14.5.  When you are ready to connect your devices, use the Device Connector tool

The Device Connector is a tool you can download from Control Hub. It runs locally on your computer and is a one-time connection. Read more about Webex Cloud Connected prerequisites

Note: Ensure your devices can access the Webex Cloud over HTTPS. Ensuring your devices can access via port 443 direct or through a proxy is all that is required. No additional ports or infrastructure are needed.

Use case 2
I want my devices to receive all the features from the cloud, including calling capabilities.

When you are ready to connect your devices, use the Device Connector tool.

The Device Connector is a tool you can download from Control Hub. It runs locally
on your computer and is a one-time connection.

With the Device Connector tool you can onboard and register several devices simultaneously. Read more about onboarding and registering devices

Read more about how to register a new device straight to the cloud

Network

Use case 1
I have my devices cloud-connected
When your devices are cloud-connected outside of your already existing network and security setup, there is very little to consider.  You need to ensure your devices can access the Webex Cloud over HTTPS.  Ensuring your devices can access port 443 direct or through a proxy is all that is required.  No additional ports or infrastructure is needed.

Use case 2
I have my devices registered to the cloud (Webex registered)
When your devices are going to be registered to the cloud you will need to open different ports. Read for more information regarding ports and network requirements for Webex services.

Security

You can read about security and Webex Network requirements in the Webex Network service requirements help article

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