Your cloud adoption journey

Take your devices to the cloud and experience the full capabilities of Webex Devices.

Using this guide, you can enable the rich features and capabilities of Webex devices. The guide will show what actions are needed at each stage to enable specific features on your journey to the cloud.

The flexibility of Cisco’s architecture allows you to take incremental steps to be on the cloud. This architectural flexibility also allows you to make decisions about your calling setup and other existing investments.

If you wish to retain your on-premises calling set up, or you have calling on cloud, the following steps are the same, with a few exceptions which are noted in each section. If you have not yet established your calling setup, read the calling section to review which setup is right for you.

You can learn more about how to get started with Webex by viewing the Webex adoption toolkits and guides.


Enable Webex optimized experience

Note: This is only for Webex Cloud Connected customers looking for an optimized meeting experience. If you are already on Webex Cloud, you will have this by default.

Get the ultimate meeting environment with all the best features by enabling Webex optimized experience.

With Webex optimized experience, you can choose to have a cloud meeting experience using an on-premises registered Webex device without the need for any routing setup on the call control platform.

Native Webex Experience illustration

When a Webex device is linked to Webex Cloud with Webex Edge for Devices, the signaling for call control and media flows are left on-premises. Meaning:

  • Webex Meeting call requests route directly from the Webex device (cloud call)

  • Any other calls are still controlled by the local call control platform (Unified CM or Expressway) including 1:1 to a cloud user or another cloud device.

Enabling Webex optimized experience gives you access to premium cloud in-call functionality such as:

  • Consistent App and devices experience

  • Advanced collaboration through white-boarding, including two-way whiteboarding

  • In-meeting Intelligence such as face recognition name labels and Reactions

  • Far-end camera control

  • Directional audio

  • Advanced meeting and host controls including:

    • Lock meeting

    • Record

    • Admit, Admit all

    • Activate Webex assistant for closed captioning (license dependent)

    • Lower all hands

    • Transfer host

    • Transfer host and leave

    • Mute/Unmute All (Webex device still needs to manually unmute)​

    • Mute on entry

    • Allow participants to unmute themselves

You can enable Webex optimized experience from the Device Configurations on Control Hub.

Before enabling, you will need to:

Read here to learn how to enable Webex optimized experience

Read more about the  Network Requirements for Webex Service

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